Exchanges & Returns

No Hassle Exchange or Refund

By returning items you are agreeing to these terms below

  • Returns must be within 30 days via post with tracking (we will not take responsibility for any losses)
  • Labels must be still attached to item and it is returned in original undamaged packaging/boxes with tags in place.
  • Garments must be as NEW, never washed, without odors, have not been worn, soiled or damaged in any way. Please fold garment neatly and flat. We will examine the articles before any returns will be accepted.
  • The items must not have been changed or altered in any way
  • All postage costs will be paid for, on exchanges & returns, these are the responsibility of the buyer.
  • Exchanges - You may exchange your item for a different size/colour or another suitable item.
  • Refunds – All refunds paid will be less the original postage costs and will take approx 7-14 business days to process
  • Discount Vouchers cannot be used for exchanges

To Process Your Exchange

  • Contact us first to notify us of the exchange/return, by emailing us. Please use your order number as a reference.
  • Post back your exchange/return items to:
  • AUSTRALIA - Pink Parrot Marketing, PO Box 5198, Q Supercentre, Mermaid Waters QLD 4218 & include your original order number
  • USA and INTERNATIONAL - Pink Parrot Marketing, 3501 Jack Northrop Ave, Suite #15538, Hawthorn, CA 90250, USA
Faulty Item Claims - All faulty item claims will be returned to our suppliers/manufacturers to be checked for manufactures fault or wearer fault, before we can process the repair or replacement
Shipping
Shipping: After you place your order, we notify our suppliers and arrange delivery of your items. Australian Delivery is approx 3-10 business days. Please allow up to 20 business days for International Delivery. You may receive your order in multiple packages from our different warehouses.

Shipping rates are subject to change.

These are estimated times only, if there are delays with our suppliers we will notify you of the changes.

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.

International Customs and Duties: ***All foreign customs, import duties and any taxes are the responsibility of the purchaser. Ace of Hearts will not pre-pay these charges. Before you buy please check your customs, taxes and duties for your country, so there are no surprises when you pick your package up.

Australian Postage

Australia

Australia E Parcel Post with tracking from AUD $9.00

 

International

Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom, USA

Australia International Post with tracking from AUD $20.00 - $28.00