Information

Please note: A valid email address is required for order confirmation email and tracking number to be received.
Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.

Welcome to Pink Parrot Marketing
Following are a few guidelines to help you with purchases

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
Delivery Times
My Account
How do I create an account?
I forgot my password.
Shipping
Do you ship to my country?
Postage Costs
Payment Options
What are my payment choices?
Exchange/Refund  Policy
What is your exchange, refund policy?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?

 

Operations

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled 'add to cart', within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the 'add to cart' button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to 'Checkout' in the top menu navigation bar. When the link to 'Checkout' is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to 'Edit Cart' in the top menu navigation bar.
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Order Status

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for order confirmation email and tracking number to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the 'Order Tracking' section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the 'contact us' page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact us via the 'contact us' page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the 'contact us' page.
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Payments Options

What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

Credit Card Payments: Pink Parrot Marketing has a fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use a secure server which protects credit card details. 

- Please note that all customer details are treated with the upmost discretion and our mail order list will not be provided to anyone else.
- Your credit card is only processed in our office where details are secure.
- We accept Visa & MasterCard. Your credit card statement will reflect charges as Pink Parrot Marketing 
- Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

Due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide. Pink Parrot Marketing will actively and aggressively fight all forms of credit card fraud.
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International Credit Card Payments: All international orders from countries other than Australia and New Zealand, must be accompanied by further credit card validation - we will contact you after your order is placed regarding this issue

Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.

Money Orders and Cheques: Click on 'Send a Cheque Option' when choosing payment and print out your Invoice.
- Fax or Post  the order with your payment.
- We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
- Please allow 5 working day bank clearance for cheques
- You will be emailed our Payment Help Information, please confirm payment details within 7 days to avoid cancellation

Post: Pink Parrot Marketing
P O BOX 5198
Q Superscentre, Mermaid Waters
QLD 4218
Australia.

Bank Transfers/Deposits: Our account details are as follows (Australian Orders Only)

Pink Parrot Marketing
Commonwealth Bank
BSB 064445
Account 10299142

Please make your payment immediately and include your order number, shown on your email confirmation. Failure to make payment within 7 days may result in cancellation of order.
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Guarantees

Prices
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. Exceptions: If human error in data imput accurs, you would be notified of any changes before being charged.
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Privacy Policy

This privacy statement is created to show our commitment to your privacy.

Our site uses an online shopping cart order form that collects contact information (name, address, email address, credit card information) with the purpose of processing and shipping your orders.
Any information provided by the customers of Pink Parrot Marketing is strictly confidential. We do not sell or market email addresses, credit card information, and any other personal information of our visitors and customers to other companies.
Our site uses cookies to maintain shopping cart information and to monitor the effectiveness of our marketing efforts. Our site also collects IP addresses for the purpose of tracking fraudulent credit card transactions.
To protect our customer's privacy and all credit card transactions are billed under our company name 'Pink Parrot Marketing'. All orders are shipped via Australia Post.
Unless specified otherwise we may periodically contact our customers via email with special offers and send other email notifications.
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Shop Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.

Item is Different: Items may change due to our suppliers change in materials or manufacturers. These changes are beyond our control as we are not always notified of these changes. We do however update our websites as soon as we become aware of the changes. We only deal with the Genuine suppliers, our products are not cheap imitations.  We apoligise for any inconveniece caused if items may be slightly different.

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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Pricing and Billing

I have a question on my charges.
Please contact us via the 'contact us' page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the 'contact us' page to have one sent directly to you.
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When will my credit card be charged?
Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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Buyers Guide

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?

Warehouse: Township Drive, West Burleigh, Queensland 4219
We do not have a showroom or shop (there is no pick up available) - sales are only available through our website

Mail: Pink Parrot Marketing, P O BOX 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia

Email: You can contact the owners of this shopping cart via the 'contact us' page located in the storefront.
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Thank you for shopping with us
Pink Parrot Marketing Team

Shipping
Shipping: After you place your order, we notify our suppliers and arrange delivery of your items. Australian Delivery is approx 3-10 business days. Please allow up to 20 business days for International Delivery. You may receive your order in multiple packages from our different warehouses.

Shipping rates are subject to change.

These are estimated times only, if there are delays with our suppliers we will notify you of the changes.

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.

International Customs and Duties: ***All foreign customs, import duties and any taxes are the responsibility of the purchaser. Ace of Hearts will not pre-pay these charges. Before you buy please check your customs, taxes and duties for your country, so there are no surprises when you pick your package up.

Australian Postage

Australia

Australia E Parcel Post with tracking from AUD $9.00

 

International

Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom, USA

Australia International Post with tracking from AUD $20.00 - $28.00